MISSION

We exist so that all Chileans, anywhere, can develop and undertake initiatives.

VISSION

A bank of excellence; its commercial management having great social impact.

BANCOESTADO MANAGEMENT PRINCIPLES

Universal: offer all the mainstream banking services.

Inclusive: target all population segments providing nationwide presence.

High Social Impact: give priority to business initiatives that extend access to financial services (“bankarization”) and entrepreneurship.

Customer-focused: provide top quality service.

Promote competition in the industry: present in all segments, offering a broad range of products and services, with competitive and convenient terms and prices for all its customers.

Profitable: achieve the average returns of the financial system.

Efficient: control its expenses and improve efficiency ratio.

Relevant: aspire to maintain its importance in the system, particularly its market share.

Modern: have first class management, processes and technology.

Innovative: open new markets and look for new financial solutions to social problems.

Social Responsibility: transmit values promoting savings and responsible spending and borrowing.

Ethical Management: apply meritocracy, as an employer who ensures equal opportunities and non-discrimination on the basis of political, religious or gender preferences. Prohibit nepotism and favouritism, promote job development and participatory management based on technical conditions, and respect the role of unions.

Respond to State Policies: contribute exclusively to government social spending by capitalising earnings, therefore it not making donations, give subsidies nor having resources at its disposal for activities beyond its scope of business.

POSITION

BancoEstado’s position in society is based on close, deep and long-lasting relationships with customers; on delivering competitive quality services; on its commitment to promote entrepreneurship and social inclusion; on its role as a state-owned bank that supports and is committed to public policies and contributes to a more competitive financial system.